While we always aim and ensure to provide you with the best products and customer service, we can understand that there will be times when you may wish to return or exchange a product you purchased from us. Before returning an item, please read through our Returns Policy on this page, to make sure your item is eligible for return.

  • You have 7 calendar days after delivery to notify us that you want to return the product.
  • Your return can be initiated by calling our Customer Services number (+92) 0334-222-9272 or by sending an email to

a. Conditions for the return of the item?

  • Seal must be intact if there is one.
  • Item must not be used.
  • Item must include all packaging & accessories.

b. Valid reasons to return an item

  • Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival).
  • Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).
  • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.